Operating within notoriously stringent IT Service Level Agreements (SLAs) whilst applying ITIL best practice and process requirements at some of the world's largest and busiest airports, our expert team of IT support engineers are able to support every component of an airport's IT infrastructure.
From PCs, Macs, mobile devices and network support through to self-service kiosks, check-in desks, boarding gates, flight information boards and system administration, our expert IT support team have the knowledge and experience to deliver the outstanding level of
IT services and network support required by the modern airport.
With an enviable international reputation, ServiceTec is delivering IT support services today at many of the world's largest and busiest airports, including London Heathrow, JFK, San Francisco International and Amsterdam Airport Schiphol. With an expert team of IT support engineers located on site day and night 7 days a week, ServiceTec's proactive approach often results in the identification, communication and resolution of service issues before it impacts an airport's critical services.
Furthermore, as an outsourced IT support service which is designed specifically for the airport and airline industry, ServiceTec are able to assist the world's airports in avoiding the costs and risks associated with maintaining an internal IT support department which consistently overwhelms their internal resources.
Backed up and supported by a fully ITIL conformant Service Desk function, ServiceTec's IT Support Services and network support experts are the number one choice for airports and airlines around the world.
“All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT Services. The term IT Infrastructure includes all of the Information Technology but not the associated people, processes and documentation (these are resources).” - IT Infrastructure (ITIL V3)
The ServiceTec team of IT support engineers, customer service specialists and certified systems administrators are genuine experts in all of the major airport IT system provider platforms. As a true independent airport IT support company we work with every major manufacturer, platform and airport system. Our areas of expertise include: