info@servicetec.com

World-leading Airport IT Services Provider

Safeguarding your reputation & protecting your revenue

For over three decades, ServiceTec has delivered world-class managed IT services for leading airports and airlines across the globe, ensuring the right IT solutions are delivered every time, to every customer. ServiceTec is committed to safeguarding reputations and protecting revenues of the world’s busiest and most complex airports and airlines; key guiding principles when delivering any service to our customers.

Over 30 years’ experience in managed IT services
Comprehensive IT infrastructure support
Unrivalled IT services designed exclusively for airports and airlines
Partners to leading airports of all sizes across the world
Established culture and reputation for customer service excellence
Commitment to ITIL conformant best practices

About ServiceTec

World-class IT support services

At ServiceTec, we offer world-class support for IT systems at airports. Established in 1989, and now with multiple bases throughout North America and Europe, our company has an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure; we are the world’s leading independent provider of managed IT services specifically for airports and airlines.

Unrivalled airport IT experience

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients including JFK, London Heathrow and San Francisco.

Our unrivalled approach has enabled us to achieve and maintain our objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

A global IT support company

An ISO9001, ISO20000 and ISO27001 certified company, we operate globally at many of the world’s largest and busiest airports. Our team of experienced, vetted and highly qualified specialists deliver comprehensive managed IT services, tailored to the demanding and sensitive requirements of the some of the world’s most stringent Service Level Agreements (SLAs).

Total IT infrastructure support

We pride ourselves in delivering the right combination of remote and onsite services, including our outstanding IT Support Service; a fully ITIL conformant Service Desk; expert management and delivery of large-scale IT Projects; full IT Asset Management systems; and proven Staff Augmentation services at airports. We are perfectly positioned to help you ensure that every area of your airport’s IT infrastructure is meticulously organized and carefully controlled.

Speak with our team

Find the right IT solution for your airport or airline today:

Call Now:

+1 703 259 4000 +44 (0) 1462 547100

Email Us:

info@servicetec.com

News

We occasionally publish press releases and other news stories relating to the company.

You can read these posts by following this link.

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Key Personnel

Andrew Anderson

Chairman

Andy Anderson founded ServiceTec in 1989 alongside the current Chief Executive Officer David Ison. As Chairman of the Board, Andy guides the company’s long-term corporate strategy across each of its markets worldwide. Since founding ServiceTec, Andy has bought and sold four companies, applying his knowledge and business understanding in each venture to facilitate growth and expansion. Andy is located at ServiceTec’s USA business and currently resides in Florida.

David Ison

Deputy Chairman and Group Chief Executive Officer

David Ison was one of the original founders of ServiceTec in 1989, alongside Andy Anderson. As Group Chief Executive Officer, David leads the development and execution of the company's long-term strategy. David has initiated and led a number of key projects during his time with ServiceTec that have enabled the exponential growth and development of the organization. David is based in ServiceTec's UK office and lives in Hertfordshire.

Lynne Harrison

Deputy Group CEO and Group Chief Financial Officer

Lynne Harrison joined ServiceTec in 1999, with initial responsibility for setting up all the financial reporting and modeling for the airport services division. She subsequently moved into a senior financial position at group level prior to her appointment as Group Finance Director in 2002. Today Lynne is the Deputy Group CEO and Group Chief Financial Officer. Based at the US Office in Herndon, VA, Lynne has lived in Northern Virginia since mid-2001.

Andrew Inkester

Non-Executive Director

Andrew joined ServiceTec as a Non-Executive Director in 2020, having previously advised on every corporate deal the company has secured since 1989. A senior corporate lawyer with extensive business leadership experience, Andrew is knowledgeable on post-merger integration and P&L governance, and has a strong reputation for delivering cultural & organizational change and financial improvement. Andrew brings over 40 years of invaluable experience to the ServiceTec board.

Martin Thornhill

Director of Finance and Interim Group Finance Director

Martin Thornhill is a long-serving member of the ServiceTec team. Having joined in 2003 as the accountant for the group's parent company, Martin has been at the heart of ServiceTec’s financial management since he first started. In 2020, Martin took on the role of the Interim Group Finance Director and joined the board. Using his extensive corporate financial knowledge, Martin is responsible for overseeing a broad range of matters connected to corporate compliance. Martin is based in ServiceTec's UK office.

Richard Moody

Executive Vice President - EMEA

Richard Moody worked in IT technical support before joining ServiceTec in 1990. Since then, Richard has held numerous roles, including a brief absence from ServiceTec between 2007 and 2010. Richard is now responsible for all Operations, Business Development and Client Retention across Europe, Middle East and Africa. Richard works very closely with the Management Team to run and grow the business and is based at our UK Head Office.

Laura Becker

Executive Vice President - Sales and Marketing

Laura Becker is a highly experienced aviation industry professional, having worked in a number of roles at ARINC, starting there over 20 years ago, before moving to SITA in late 2012. Laura joined ServiceTec in July 2016, as Vice President – Business Relations, before being promoted in 2022 to Executive Vice President – Sales and Marketing. Laura has responsibility for all of the business development and client retention activities in the American region. She works from her home office near Annapolis, MD.

Lorraine Halliday

Director of ER Services

Lorraine Halliday joined ServiceTec in February 1997 and is based in ServiceTec’s UK Head Office. She was appointed Employee Relations Manager in 2008 and later became Director of ER Services. Lorraine is responsible for all aspects of Employee Relations for the ServiceTec Group. She manages a dedicated team covering Recruitment, Payroll & Benefits and Office Management for the Americas and Europe.

Pietro Como

Vice President US Operations

Pietro Como joined ServiceTec in 2012 as an Airport Systems Support Technician at JFK. In 2015 he won promotion to the then newly created position of Operations Support Manager and provided the template for that role – one which still sets ServiceTec apart in the industry. Later Pietro expanded his responsibilities with the introduction of the American Service Desk and a promotion to Snr Operations Support Manager before becoming our Vice President US Operations. Pietro works from his home office in New Jersey.

Adriano Di Placido

Vice President - Canada

Adriano Di Placido joined ServiceTec in 2006 as Site Manager – Toronto Pearson Airport. In 2011, he was promoted to Vice President of Operations for North America, helping to grow ServiceTec’s North American footprint and to maintain operations at established airport sites in the region. In 2016, Adriano moved to his current role of Vice President for the Canadian region where he leads all operational and commercial activities. Adriano works from his home office in Toronto.