ServiceTec Supports Avinor’s Digital Transformation of Norway’s Airports
FOR IMMEDIATE RELEASE:
Stevenage, UK : 10 December 2024 – ServiceTec , a leading provider of IT services to the aviation industry, is proud to announce its role in supporting Avinor’s ambitious digital transformation program across 43 state-owned airports in Norway. This initiative, in partnership with Amadeus, will revolutionize the passenger experience and optimize airport operations.
ServiceTec is playing a crucial role in this project by:
- Implementing Amadeus systems at 15 airports: ServiceTec’s expert technicians ensure the seamless installation and integration of Amadeus’ cutting-edge technology at 15 key airports across Norway. This includes Amadeus Cloud Use Service (ACUS) for check-in and boarding, self-service kiosks, and the innovative Amadeus Airport Insights data analytics platform.
- Providing comprehensive Service Desk function: ServiceTec delivers a 24/7 Level 1 Help Desk, including managed IT support and maintenance for Amadeus hardware in Oslo. This ensures smooth operations, rapid issue resolution, and minimal disruption to airport services.
Avinor’s Vision for the Future
Avinor’s digital transformation program aims to create a seamless and efficient passenger journey while enhancing operational efficiency. Key features of this initiative include:
- Roaming agents: Equipped with mobile devices and Amadeus technology, check-in agents will assist passengers throughout the terminal, eliminating queues and enhancing flexibility.
- Biometric capabilities: Avinor airports will have the option to implement biometrics for check-in, lounge access, and boarding, further streamlining the passenger experience.
- Remote airport management: Smaller airports with lower traffic can be efficiently managed remotely through Amadeus cloud services and mobile devices, reducing the need for extensive on-site infrastructure.
- Data-driven operations: Amadeus Airport Insights will provide Avinor with real-time data and predictive analytics, enabling better decision-making, optimized resource allocation, and proactive identification of potential bottlenecks.
ServiceTec’s Commitment to the Aviation Industry
“ServiceTec is thrilled to partner with Avinor and Amadeus on this groundbreaking project,” says Ton Oosterwijk, Director-Business Development, “Our deep understanding of airport operations and our expertise in implementing and supporting complex IT systems positions us as the ideal partner for this digital transformation. We are committed to delivering exceptional service and ensuring the success of Avinor’s vision for the future of air travel in Norway.”
Amadeus and ServiceTec: A Strong Partnership
Alexis Gazikian, Head of Global Services Airport IT, Amadeus, added, “ServiceTec has long been a trusted partner, and its deep understanding of Avinor’s needs is invaluable. This flexible contract allows Avinor to adopt a wide range of our existing products, and I’m particularly excited about the efforts our teams will undertake to conceive entirely new ways to serve passengers. ServiceTec’s eight years of experience providing Managed IT Support and Maintenance for Avinor in Norway makes it the perfect partner to support this transformation.”
About ServiceTec
ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and has been doing so since 1989. ServiceTec operates globally, with headquarters in the UK and the USA, and offices in Canada, Germany, The Netherlands and Norway. Airports served include Amsterdam, Denver, Detroit, JFK, Las Vegas, London Heathrow, Los Angeles, Minneapolis-St. Paul, Munich, Orlando, Oslo, Salt Lake City and Victoria.
For Additional Information
ServiceTec
Unit 9a, Meadway Court,
Meadway Technology Park,
Rutherford Close, Stevenage
Hertfordshire, SG1 2EF, UK
t: +44 (0) 1462 547100
e: info@servicetec.com
