IT Airport Systems Support Technician

Denver International Airport - Full Time


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

Position Title: Airport Systems Support Technician

Report Line: DEN Site Manager

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an IT Airport Systems Support Technician to join our team at Denver International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

FLSA Status and Hours:  

We are hiring for multiple shifts. Salary and benefits information will be provided should you be selected for an interview.

Position Overview: 

Responsible for the Company’s airport day to day activities at Denver International Airport in meeting its contractual commitments as defined in the Statement of Work. Participate in the site rotational shift schedule for On-Site support as well as On-Call support for after hours.

About Us:

ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.

We consistently recognize those employees who go "above and beyond.”

Responsibilities: Service Delivery:

  • Response and Fix Times: Must be aware of the stated response and fix times for the current contract Service Level Agreements (SLA’s). Action trouble ticket calls and monitor their progress to ensure that stated times are met or exceeded. Ensure correct work procedures are adhered to following airport authority requirements and procedures, using ServiceTec/Materna IPS provided (software & hardware).
  • Preventative Maintenance: Perform and ensure P.M. schedules are correctly completed and reported to ServiceTec’s Team Lead.
  • Employee Presentation: Be at all times well presented in line with the Company dress code and conduct yourself in a proper manner. Telephone manner is as important as direct contact.
  • Maintain Stock and Task List: Ensure hardware spares, parts paper stock and consumable stock is used correctly; report shortages, low levels, deficiencies or extra requirements to Materna Engineer/Site representative. Ensure that items requiring repair are correctly documented and packed ready for transport to the repair provider without undue delay. Ensure all daily, weekly, monthly, 3-mth, 6-mth, and yearly tasks are completed on time and in line with customer expectations by yourself and the ServiceTec team.
  • Customer/User/System Provider Interface: Ensure that excellent relationships are generated and maintained, particularly a personal relationship is generated with the customer and user personnel.
  • Communication Devices and Procedures: Ensure your communication device is working correctly and follow the Company procedures regarding its use. For the avoidance of doubt, your communications device is intended for business purposes only.
  • Resource Availability: Report any requests for absence in good time and in line with company and local Management procedures. Report any unexpected absence to your direct report as soon as it is known and not less than an hour prior to your shift commencing to allow for rescheduling.
  • Meeting Attendance: Support technicians will only attend Customer meetings as directed by local Management. Any request from the Customer to the Support Technician for a meeting must be approved by local Management or higher authority prior to that meeting taking place.
  • Reporting: Ensure your Team Lead is aware of any unusual events that may have an adverse impact on service delivery or the Company’s reputation. Ensure escalation procedures are adhered to.

Administration:

  • Personnel Reporting: Submit Time Sheets, Expense claims and all other forms are correctly completed and within any stated deadlines.
  • Site Reporting: Responsible and accountable for the records for the airport site. All records are to be completed before the shift finishes its work period.
  • The following is a minimum list of records to be maintained:
  1. Incident Log
  2. P.M. Log
  3. Installed equipment inventory
  4. Spare equipment inventory
  5. Parts inventory
  6. Consumable’s inventory
  7. Goods received Note Log.
  8. Repair History Log

Education and Qualifications:

Function holder’s minimum qualifications and experience should include:

  • Recognized technical experience with A+ certification or equivalent.
  • Knowledge of relevant applications such as MS Office Suite, MS Windows 7/10, and MS Server 2008+.
  • Familiar with LAN/WAN concepts, experience with networking equipment and troubleshooting networking cables.
  • Experience of all above within site-based customer service environment.
  • Demonstrated focus on customer service.
  • Experience working in airports is preferred, but not a requirement.
  • ITIL Foundations training/qualifications advantageous.
  • Ability to negotiate security checkpoints and screening x/ray access points without assistance.
  • Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training.

Physical Attributes:

Function holder’s minimum physical attributes should include:

  • Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required.
  • Ability to negotiate security checkpoints and screening x/ray access points without assistance.
  • Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation.
  • Ability to carry tools, test equipment and replacement equipment (up to 40 lbs), independently and unaided.
  • Ability to drive standard vehicles without any requirement for modified controls.
  • Maintain up to date knowledge within your technical field. Provide innovative solutions for problems to increase your value to the client.

Other:

  • The Airport System Support Technician may from time to time be requested to perform other duties in line with the changing requirements of the Company’s business.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply online:
Click here to apply

Posted:
6th September 2021

Location:
8500 Peña Blvd, Denver, CO, 80249, US

Employment type:
Full time

Industry:
IT Services

Hiring organization:
ServiceTec