Available 24 hours a day, 365 days per year, ServiceTec's ServiceDesk solves many of the issues and removes most of the risks faced by airports and airlines when considering the creation of their own ITIL service desk, whether in house or outsourcing to a company that may not specialize in the airport sector.

By outsourcing their help desk requirements to ServiceTec airports are able to avoid the costs and risks related to providing the infrastructure required to run the operation

in house (office space, equipment and utilities) as well as outsource the responsibility for recruitment, staff retention, training and resource management, along their associated difficulties and costs.

Offering a single point of contact for the user and managing all types of IT service issues, our ServiceDesk handles an airport's IT issues quickly, professionally and cost effectively - ensuring service is restored with the utmost efficiency.

Each year our specialist airport service desk team successfully manages well over 100,000 airport IT service issues. With the ability to manage all aspects of a service issue from receipt through escalation, stakeholder communication and supplier management to service restoration, combined with our airport IT Support Service ServiceTec has been proven to offer improved service availability and incident management as well as enhanced customer satisfaction scalable to suit an airport's precise requirements.

“The Single Point of Contact between the Service Provider and the Users. A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users.” - Service Desk (ITIL V3)

Proven capability in airport IT systems worldwide

The ServiceTec team of IT support engineers, customer service specialists and certified systems administrators are genuine experts in all of the major airport IT system provider platforms. As a true independent airport IT support company we work with every major manufacturer, platform and airport system. Our areas of expertise include:

Airport IT Network Management

Airport Operational Database (AODB), virtual, fiber and back office networks, inventory management and server & system monitoring.

Passenger Check-in and Boarding

Including ARINC iMUSE and vMUSE, SITA Airport Connect & CUTE, AirIT and Ultra CUSE with expertise in all major airport IT systems and platforms.

Passenger Self Service

Introducing and extend passenger self-service including CUSS kiosk installation, applications, biometric access, border control and quick boarding gates.

Passenger Wayfinding

With expertise in Flight Information Display Systems (FIDS and MUFIDS) as well as airport & airline information displays, mobile device and kiosk applications.

Security Access and Monitoring

Working with IT and Security departments to delivering biometric access and border control systems, CCTV, access control and emergency service IT systems.

Specialist Airport Systems

Specialists in all airport specific IT systems including Parking Management Control Systems, Baggage Tracking, Airport Operational Databases and Airport IT Control Centers.