Available 24 hours a day, 365 days per year, ServiceTec's ServiceDesk solves many of the issues and removes most of the risks faced by airports and airlines when considering the creation of their own ITIL service desk, whether in house or outsourcing to a company that may not specialize in the airport sector.
By outsourcing their help desk requirements to ServiceTec airports are able to avoid the costs and risks related to providing the infrastructure required to run the operation
in house (office space, equipment and utilities) as well as outsource the responsibility for recruitment, staff retention, training and resource management, along their associated difficulties and costs.
Offering a single point of contact for the user and managing all types of IT service issues, our ServiceDesk handles an airport's IT issues quickly, professionally and cost effectively - ensuring service is restored with the utmost efficiency.
Each year our specialist airport service desk team successfully manages well over 100,000 airport IT service issues. With the ability to manage all aspects of a service issue from receipt through escalation, stakeholder communication and supplier management to service restoration, combined with our airport IT Support Service ServiceTec has been proven to offer improved service availability and incident management as well as enhanced customer satisfaction scalable to suit an airport's precise requirements.
“The Single Point of Contact between the Service Provider and the Users. A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users.” - Service Desk (ITIL V3)
The ServiceTec team of IT support engineers, customer service specialists and certified systems administrators are genuine experts in all of the major airport IT system provider platforms. As a true independent airport IT support company we work with every major manufacturer, platform and airport system. Our areas of expertise include: