For this reason, it is important that world class airports and airlines partner with a world-class IT expert that has the experience in IT project management, along with the knowledge and customer-first ethos to ensure that your business critical IT projects are completed on-time, to-budget and with minimum disruption to your day-to-day processes and procedures.
Employing project management frameworks (such as PRINCE2), our worldwide team of highly trained and certified consultants, engineers, IT project managers and IT project directors have a proven track record of efficient control of resources, and capabilities.
Furthermore, with unrivalled relationships with the world's leading specialist hardware, system and device manufacturers and an in-depth knowledge of the specific and unique issues faced by airports and airlines throughout the world, ServiceTec is perfectly positioned to deliver precisely what is required for any international airport's IT project.
Having already successfully managed numerous major IT development programs at many of the world's busiest airports, ServiceTec has an enviable reputation in the IT project management arena. We are able to help airports and airlines develop processes and systems that add value to their projects or
service transition. We can provide advice on all IT project assignments, large and small, from simple IMACs (Install, Move, Add, Change) to the management of an entire airport refresh project.
Our experience and knowledge of airport specific products and services allows us to ensure the most efficient and cost effective completion of all IT projects. The processes we employ to support projects and service transitions enables the identification of opportunities for service improvement at every stage - ensuring the service that our airport partners deliver to their customers is always the best it can be.
“A temporary organization, with people and other Assets required to achieve an Objective or other outcome. Each Project has a Lifecycle that typically includes initiation, planning, execution, closure, etc.; projects are usually managed using a formal methodology such as PRINCE2.” - Prince 2 projects complemented by ITIL V3 best practice.
The ServiceTec team of IT support engineers, customer service specialists and certified systems administrators are genuine experts in all of the major airport IT system provider platforms. As a true independent airport IT support company we work with every major manufacturer, platform and airport system. Our areas of expertise include: