Q1 2020

ServiceTec COVID-19 update

At ServiceTec, we continue to closely follow the advice of the World Health Organization (WHO) and in-country Governmental guidelines regarding the COVID-19 pandemic.

During these exceptionally challenging times, we can all appreciate the importance and value of support and collaboration – now more than ever. As a result, we have taken the carefully considered decision to continue working with our partner airports to provide them with the excellent service and support they have come to expect of us.

Our ultimate priority at ServiceTec remains the safety and wellbeing of our customers, employees and all other parties involved; we continue to work closely with our partner airports to ensure that all services delivered are in accordance with each individual country’s official guidelines.

Together with our customers, we have implemented a number of new measures and approaches at ServiceTec to continue delivering our services and protect our workers, partners and travellers.

We have reorganised our onsite teams and procedures to ensure that those airports and airlines that continue to operate are well supported with world class IT services. In many cases, our staff have embraced remote working where their work allows it. Using the latest remote working technology ensures that risks are minimised and colleagues are able to observe social distancing whilst continuing to deliver essential services to customers.

At ServiceTec, we are maintaining close ongoing communication with all of our employees across the world, to ensure their wellbeing during these challenging times. And given the dynamic nature of this global outbreak, we continue to assess the situation and developments on a daily basis.

We wish to thank all of our partners and staff for their ongoing support and commitment during these challenging times – we are all in this together.