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World Class Support for IT Systems at Airports

Telecom Technician

Orlando Int. Airport (MCO) - Full Time


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

We are seeking qualified resumes for a customer-focused Telecom Technician to work with our customer at Orlando International Airport. This is a large multi-network multi-platform environment.

In this role, you will be providing service operation on-site 40hrs/week and on-call support of the systems at the direction of the local Telecom Manager.

Our organization places a premium on customer service. We are looking for technicians that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they answer a call.


Education

  • Avaya ACSS – required

Responsibilities

  • Responsible to pull, terminate, document and test all phone, copper and fiber circuits.
  • Install phone equipment
  • Perform and complete work orders and customer service tickets in a timely manner
  • Provide day-to-day customer support
  • This position is considered a working technician position and will require approximately 90% of the technician’s time dedicated to technical duties.
  • Perform hands and eyes services which are tracked via support ticket.
  • Provide on-site support for Nortel CS1000 PBX & Avaya CM
  • Provide support testing and troubleshooting to meet changing customer requirements
  • Respond to telephone system trouble calls as needed to maintain GOAA service levels
  • Experience providing solution recommendations, training and support to system end user individuals and departments.
  • Experience reading and navigating building floor plans, office or room area layouts, or other relevant space schematics.
  • Able to lift 25lbs & walking required.

Skills

  • Strong knowledge of Avaya CM 6.0 and up
  • Knowledge of T-1 ISDN, VOIP and fiber testing procedures and equipment
  • Excellent customer interaction skills
  • Good troubleshooting skills
  • Willingness to learn in a fast-paced environment
  • Proven ability to work independently
  • Strong communication skills
  • Exhibits a strong work ethic and accountability to deadlines
  • Must be competent in all Microsoft Office applications, have a good understanding of basic telephony.
  • Avaya CM, Avaya Aura Messaging, (Mutare experience desirable), auto-attendant applications & programming skills.
  • Must have a valid Driver’s Licenses

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

Posted:
2nd January 2019

Location:
1 Jeff Fuqua Blvd, Orlando, FL, 32827, US

Employment type:
Full time

Industry:
IT Services

Categories:

Hiring organization:
ServiceTec