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World Class Support for IT Systems at Airports

Technical Support Technician

Chicago O’Hare Int Airport (ORD) - Part-Time


Join Our Team

ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

We are currently seeking applicants for an Airport Technical Support Technician. The Individual selected for this role will provide preventative maintenance of automated bag-drop/check-in hardware technology at Chicago O’Hare Airport. The individual selected for this role will undertake a maintenance visit once per week lasting 3-5 hours, where the technician will inspect and carry out preventative maintenance on hardware units to ensure they are fully functional for airline operations. Training on the support and maintenance of the units will be provided. You will also be needed for on-call technical support on an as-needed basis as incidents occur. You will be expected to attend site to resolve the incident within a 4hr response window. We anticipate incidents at a rate of 1-2 per week.


Experience in these related areas is preferred:

  • Minimum knowledge of computer hardware and windows-based platforms
  • Possesses some knowledge of and diagnostic abilities with common hardware and software
  • Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair
  • Ability to independently analyze and solve routine computer-related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials

Education

  • High School Diploma and/or two (2) years of relevant experience
  • CompTIA A+, Network+ preferred
  • Competent in hands-on mechanical repair

Skills

  • Demonstrated interpersonal and communication skills
  • Ability to prioritize and execute tasks on time
  • Self-motivated and self-directed
  • Able to lift up to 50lbs if required
  • Keen attention to detail
  • Strong customer service orientation
  • Friendly and personable
  • Valid driver’s license

Experience

  • Documented experience in superior customer service delivery
  • Personable and able to work independently
  • Able to establish and maintain good working relationships and communication with decision-makers, stakeholders, department heads and end-users regarding pertinent network activities
  • Strong interpersonal, written and oral communication skills
  • If you currently work at Chicago O’Hare airport and possess a full security Airport ID, that would advantageous

ServiceTec is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.


Other Information

Apply online:
Click here to apply

Posted:
25th September 2019

Location:
10000 W O'Hare Ave, , Chicago, IL, 60666, US

Employment type:
Part time

Industry:
IT Services

Categories:

Hiring organization:
ServiceTec