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World Class Support for IT Systems at Airports

Technical Support Specialist

Charlotte Douglas International - Full Time

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ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


ServiceTec International, the world's leading provider of Managed IT Services, is currently seeking applicants for an Airport Technical Support Specialist in Charlotte, NC. The Individual selected for this role will Provides technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Provides support during regularly scheduled hours and, if necessary, "after-hours" for the Airport District and Airport tenants as required.

Minimum requirements include:

  • A candidate specializing in Microsoft administration and support is preferred for this position.
  • Minimum of two years of progressively responsible experience as a computer/network specialist or end-user support technician. Certifications may be used for partial substitution of education or experience requirements at the discretion of management.
  • Possesses an excellent knowledge of and diagnostic abilities with common hardware, software, and networking technologies associated with a Microsoft Windows environment including but not limited to:

a. Microsoft Active Directory in a Windows Server 2008 (or higher) environment

b. DHCP, DNS, TCP/IP, and other related services and protocols

c. Microsoft Exchange Server 2010

d. Microsoft SQL Server

e. File Sharing and Permissions

f. Printing and electronic document services

g. Basic multimedia applications and technologies

h. VoIP telephony

  • Familiar with LAN/WAN topologies, server documentation and maintenance of backups, security procedures.
  • Familiar with common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber.
  • Hardware Configuration: Familiar with desktop/laptop configuration and repair, server maintenance and troubleshooting, upgrading hardware components, (servers and desktop units), network printer configuration. Installation and configuration of other peripherals as needed.
  • Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials.
  • Work schedules, to include rotating shifts, night shifts, hours of work and days off may be changed at any time at the discretion of the supervisor. The Airport operates on a 24 x 7 x 365 basis.

Should this opportunity be of interest to you, please send your Resume and Cover letter to: recruitment@servicetec.com

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

11th April 2018

5501 Josh Birmingham Pkwy, Charlotte, NC, 28208, US


Hiring organization: