We Safeguard Your Reputation
& Protect Your Revenue

World Class Support for IT Systems at Airports

Technical Support Specialist

Charlotte Douglas International - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


The Individual selected for this role will Provides technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Provides support during regularly scheduled hours and, if necessary, "after-hours" for the Airport District and Airport tenants as required.


  • High School Diploma and four (4) years of relevant experience, or
  • An Associate's or higher degree from an accredited college or university in data processing/information systems preferred
  • CompTIA A+, Network+
  • MCP (Microsoft Certified Professional)
  • Additional IT certifications that distinguishes skill set on security, Cisco, VMware


  • Demonstrated interpersonal and communication skills
  • Ability to prioritize and execute tasks on time
  • Self-motivated and self-directed
  • Able to lift 50lbs if required
  • Keen attention to detail
  • Able to work successfully in a collaborative team environment
  • Strong customer service orientation
  • Friendly and personable


  • Documented experience in superior customer service delivery
  • Affable, gregarious and self-motivated, able to work independently as well as part of a team
  • Strong ability to manage difficult and/or stressful work-related issue
  • Able to establish and maintain good working relationships and communication with executives, decision makers, stakeholders, department heads and end-users regarding pertinent network activities
  • Thoroughly familiar with Amadeus FIDS, GIDS, BIDS, and EASE as well as IED paging hardware and software.
  • Knowledge of ITIL - Best Practice.
  • Able to prioritize and execute tasks in a high-pressure environment and to make sound decisions in emergency situations
  • Strong interpersonal, written and oral communication skills
  • Apple environment experience is a plus

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

11th September 2018

5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA, Charlotte, NC, 28208, US

Employment type:
Full time



Hiring organization: