Systems Support Technician

John F. Kennedy International Airport - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Position Title: Systems Support Technician

Report Line: Site Manager

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for a Systems Support Technician to join our team at JFK International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

FLSA Status and Hours:  

This is a full time, salaried, non-exempt position: (Rotational Shift and Overtime as needed). Salary and benefits information will be provided should you be selected for an interview.

About Us: 

ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.

We consistently recognize those employees who go "above and beyond.”


  • Excellent healthcare benefits: Medical and Dental
  • 401K including an employer match
  • Paid time-off and sickness leave
  • Paid Military Leave

Position Overview:

Airport IT Systems Support technicians are an integral part of day-to-day operations providing 1st and 2nd level support for critical airport systems. These systems are used by passengers, guests, and employees at JFK Airport in New York. This position will require someone who is not only technical but also capable of analyzing incidents, identifying top call drivers and suggesting improvements. It is both proactive and reactive in its nature. Expect a hands-on technical role that comes with many benefits such as technical training and no two days being the same. You will be working with an innovative team with a strong focus on service delivery. As airline travel continues to recover, we expect multiple airport wide projects to begin in the near future.

Basic Requirements:

  • Customer Service Friendly attitude.
  • Ability to work independently in a fast paced environment and transport tools and equipment. Position may require walking 10,000 or more steps in an average day.
  • Recognized technical experience with A+ certification or equivalent.
  • College diploma or university degree in the field of Computer Science, Information Technology, or related field or 2-3 years equivalent work experience.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply online:
Click here to apply

6th September 2021

Building 14, Queens, NY, 11430, US

Employment type:
Full time

IT Services

Hiring organization: