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World Class Support for IT Systems at Airports

Systems Support Technician

Los Angeles Int. Airport - Part Time (3-6 Months)


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

The Airport System Support Technician will work on location at Los Angeles International Airport (LAX) on part time a 21 to 30-hour week, covering the airport boarding gate operation 7 days per week/365 days a year. This role will report directly to the Operations Director. Technicians are required to be dedicated to servicing the customer’s equipment, provide corrective and preventive maintenance and strive to meet required SLAs for incident/problem resolution. Monitor applications usage so that they can assist end-users and suggest when additional user training is needed. Technicians would remain in the assigned team area and respond to trouble calls. Technicians are the primary contact for trouble tickets Technicians will have the necessary security clearance to work in any area of the airport where supported equipment is located. In most cases technicians are not expected to repair equipment on the spot unless a simple procedure clears the fault. Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records. Technicians are responsible for maintaining the spares inventory and process onsite and offsite repairs. You must be at all times well presented in line with company dress code and conduct yourself in a professional manner.

Job Description:

  • Responsible for daily incident logging, tracking, resolution, escalation, status, closures and root cause analysis of all incidents/problems.
  • Routine system maintenance tasks, applying software fixes/updates and other preventive maintenance tasks to ensure system is working according to the availability requirements.
  • Respond to incidents and problem break/fix activities when errors and faults occur in order to restore the equipment operation as quickly as possible.
  • Identify the root-cause analysis and resolve faults.
  • Liaise with customer, on site and remotely, and proactively communicate with the Service Delivery Manager, escalating issues and identifying service improvement opportunities.
  • Provide on-site early life support.
  • Ensure all assigned tasks are responded to/escalated within predefined time constraints thus delivering the best possible level of support.


Should this opportunity be of interest to you, please send your resume and cover letter to: recruitment@servicetec.com


ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

Posted:
17th April 2018

Location:
1 World Way, Los Angeles, CA , 90045, US

Employment type:
Part time

Categories:

Hiring organization:
ServiceTec