System Center Configuration Manager (SCCM) Administrator

Minneapolis Saint-Paul International Airport (MSP) - Full Time


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

Position Title:

System Center Configuration Manager (SCCM) Administrator

FLSA Status and Hours: 

This is a full time, salaried, non-exempt position with great hours: Mon-Fri 8am-4:30pm. Salary and benefits information will be provided should you be selected for an interview.

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for a System Center Configuration Manager (SCCM) Administrator to join our team at Minneapolis Saint-Paul International Airport. If you are looking for an exciting challenge whereby no two days are the same then this position may be for you. Further information on this role is detailed below:

ServiceTec is looking for an experienced, skilled, customer service-minded and professional System Center Configuration Manager (SCCM) Administrator.

About Us: 

ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivalled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.

We consistently recognize those employees who go "above and beyond.”

Benefits:

  • Excellent healthcare benefits: Medical and Dental
  • 401K including an employer match
  • Paid time-off and sickness leave
  • Paid Military Leave

Position Overview: 

The System Center Configuration Manager (SCCM) Administrator is responsible for all aspects of a secure desktop infrastructure using technologies such as Windows 10, Citrix XenDesktop, Mobile Device Management, and Microsoft System Center Configuration Manager (SCCM). Primary Responsibilities include designing and implementing the PC build environments, engineering desktop solutions, and deploying SCCM packages for workstation components of technology projects.

Job Responsibilities:

General responsibilities of the position include, but not limited to the following:

  • Analyzes, designs, develops, documents, and implements complex solutions for the end-user computing systems
  • Ensure deployment strategies, processes, and procedures are documented to standard.
  • Engineer global automated Windows 10 PC Build environment using Microsoft System Center Configuration Manager Current Branch
  • End-User Computer (EUC) Systems Management - Implement and update SCCM Current Branch infrastructure to provide optimal desktop management services.
  • Integrate SCCM with other desktop lifecycle infrastructure (ITIL, asset management, application catalogue, mobile device management, etc.)
  • Provide highly available software distribution and patch management infrastructure including Windows 10/Office 365 Servicing.
  • Implement industry-accepted security baselines and provide compliance reporting.
  • Support global deployment of Microsoft Office 365 to the cloud including Exchange, SharePoint, Skype, Teams, etc.
  • Level III support of software distribution and software packaging.
  • Vendor relationship management.
  • Participate in the creation and maintenance of Metropolitan Airports Commission’s (MAC) client “Gold Image” Operating System images.
  • Provide 2nd and 3rd Level client support as needed.
  • Provide Mobile Device Management with Microsoft Intune Platform.
  • Responsible for Microsoft Licensing for End Users / Devices.

Basic Qualifications:

  • Bachelor's Degree or equivalent work experience is required.
  • Minimum 5+ years of experience with end-user computing engineering and workstation deployment technology.
  • Minimum 3+ years of experience in a technical troubleshooting role.

Preferred Qualifications:

  • ITIL Foundation Certification.
  • Microsoft System Center Configuration Manager Training certifications.
  • ServiceNow change and incident management experience.
  • Experience with Current Branch implementation and maintenance.
  • Advanced knowledge of Microsoft Operating Systems and applications; Knowledge of Mac and Linux Operating Systems.
  • Intermediate PowerShell scripting knowledge.
  • Experience with SQL queries and reporting.

Skills and Knowledge:

  • Create EUC Hardware and Windows Operating System Standards for MAC organization.
  • Requires Deep Technical Understanding of Windows 10 Operating System, Image Build, and Hardware Compatibility.
  • Active Directory and Group Policy Management.
  • Software packaging and distribution methodologies.
  • Intermediate knowledge of Microsoft System Center Configuration Manager (SCCM).
  • Experience with Citrix XenDesktop and VMWare View.
  • Excellent oral and written communication skills.
  • Excellent technical and troubleshooting skills.
  • Demonstrated expert end-user computing engineering experience.

Deliverables:

  • Create EUC Hardware and Windows Operating System Standards for MAC organization.
  • Engineer global automated Windows 10 PC Build environment using Microsoft SCCM Current Branch.
  • Create BYOD and Co-Management policies for Mobile Device Management with Microsoft Intune Platform.
  • Support the Enterprise Architecture team with End User Compute Microsoft Licensing roadmap.
  • Provide engineering support for the Hardware Refresh project for various MAC departments, which will be done in conjunction with Windows 7 to Windows 10 migration.
  • Provide engineering support for the O365 migration, including Exchange Online, Skype for Business, SharePoint Online, and OneDrive.
  • Provide oversight and guidance for Application Packaging Processes within MAC.

Personal Attributes:

  • Demonstrated interpersonal and communication skills.
  • Ability to prioritize and execute tasks on time.
  • Self-motivated and self-directed.
  • Able to lift up to 50lbs if required.
  • Keen attention to detail.
  • Able to work successfully in a collaborative team environment.
  • Strong customer service orientation.
  • Friendly and personable.
  • Valid driver’s license.

Physical Attributes:

  • Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required.
  • Ability to negotiate security checkpoints and screening x/ray access points without assistance.
  • Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice-assisted computer system, or dictation equipment).
  • Ability to carry tools, test equipment and replacement equipment (up to 50lbs), independently and unaided.
  • Ability to drive standard vehicles without any requirement for modified controls.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply online:
Click here to apply

Posted:
18th March 2020

Location:
7150 Humphrey Drive, Minneapolis, MN, 55450, US

Employment type:
Full time

Industry:
IT Services

Hiring organization:
ServiceTec