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System Administrator

Charlotte Douglas International - Full Time

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ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


ServiceTec International, the world’s leading provider of Managed IS Services, is currently seeking applicants for highly-qualified System Administrator in Charlotte, NC. The Individual selected for this role will be responsible for configuring and installing various network devices and services for software and/or hardware, and performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. He/she also monitors performance and ensures system availability and reliability, monitors system resource utilization, trending, and capacity planning, and provides support and troubleshooting to resolve issues. Other key responsibilities include working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure, selecting and implementing security tools, policies, and procedures in conjunction with the City staff, and working with other IT personnel for problem resolution.

The individual providing System Administration will be working 40hrs/week, covering different shifts. The individual we are currently seeking must be highly skilled, motivated, professional, knowledgeable and customer-centric.

This position will be for a 6-month contract. ServiceTec will conduct a review with the City of Charlotte prior to completion of the contract, in an effort to negotiate further Administration services.

Position Responsibilities:

    • Maintain real-time performance and uptime alerts / notifications for critical server infrastructure
    • Maintain security compliance for physical and logical components of server infrastructure
    • Plan and implement upgrades for hardware and software infrastructure to maintain warranty / support compliance
    • Provide capacity planning documentation / reports and technical specifications for future expansion of server infrastructure
    • Maintain backup solution and periodically plan and perform test restorations of critical physical and virtual infrastructure
    • Maintain high-level architectural diagrams for critical server infrastructure
    • Plan and test high availability failover and fault tolerance of critical server infrastructure during planned maintenance windows
    • Manage all moves, adds, changes, and deletes for critical server infrastructure component architecture
    • Maintain critical and important security updates for physical machines, virtual machines, and workstations within the infrastructure scope
    • Maintain role-based access and policy management for all server and workstations
    • Create automation where needed, for both server deployment and maintenance, and workstation deployment and maintenance

Personal Attributes:

    • Demonstrated interpersonal and communication skills
    • Ability to prioritize and execute tasks on time
    • Self-motivated and self-directed
    • Ability to walk/work unaided
    • Able to lift 50lbs if required
    • Keen attention to detail
    • Able to work successfully in a collaborative team environment
    • Strong customer service orientation
    • Friendly and personable

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

10th March 2018

5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA, Charlotte, NC, NC 28208, US

Employment type:
Full time



Hiring organization: