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World Class Support for IT Systems at Airports

Network Support Specialist

Oakland International Airport - Full Time

Join Our Team

ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Located in the Oakland International Airport, the Network Support Specialist will monitor, update, patch, resolve incidents, back-up, investigate issues, and seek solutions. The Network Support Special will work Monday through Friday, 8 am – 5 pm and will be available on call to respond to critical issues 24/7 and 365 days of the year. This person will report directly to the ServiceTec Site Manager. There may be some travel involved visiting other ServiceTec site locations and there may be a requirement to upgrade skills via training opportunities.


  • Ensure all Network Changes follow the Change Management procedure and are logged
  • Ensure all site documentation is created, updated, followed, and stored in accordance to ISO9001:2015 Quality Management System guidelines
  • Contribute to monthly customer reports on the health of the network, changes implemented, and operations issues/highlights
  • Continuously improve support processes through effective logging, notification, escalation and tracking to resolution all problems relating to all systems
  • Coordinate all corrective and preventive maintenance, quarterly maintenance, daily and out-of-hours work with Site Management to ensure all appropriate support levels are maintained
  • Monitor and maintain daily backups of system files and data as directed by Site Management
  • Monitor all Network Systems daily to ensure continued 24/7 operations of such systems.
  • Ensure de-installation, installation, configuration, of all system hardware and software is performed as needed to maintain continued operation
  • Perform necessary database administration tasks as needed to maintain continued operation of all systems
  • Maintain educational requirements


Function holder’s minimum qualifications and experience should include:

Bachelor’s degree in Information Technology or related field or five (5) years related systems administration experience. Working knowledge of Microsoft Windows 2008/2012 Server, Active Directory, system and network management tool concepts, DNS, DHCP, TCP/IP, SMTP, network related technologies, virtualization technologies, SAN storage, and troubleshooting skills

Experience with Server Virtualization (VMWare); Cisco switches, Cisco Firewalls. Must be at least, CCNA MCITP or MCTS certified. Preference is given to individuals who have experience with networking, including LAN technologies, Ethernet topologies and TCP/IP protocols, Wide Area Networking, Wireless LAN, Wireless Wide Area Networking, Windows operating systems, VMware Server Virtualization, Cisco routers, firewalls, etc.

  • HP Openview / Network Monitoring
  • Security Monitoring
  • ITIL Foundations training/qualifications advantageous
  • A valid passport and driver’s license


This role will include but is not limited to, all onsite activities such as troubleshooting, diagnostic, restoration and other network activities required in order to restore a service application to a fully operational mode. Support will also include Software administration and distribution of:

  • Operating system updates, e.g. security patches, antivirus updates, platform software updates and launch application updates
  • Perform Network Incident resolution or identifies problems where the root cause is unknown
  • Escalate problems identified by internal, LEVEL 3 team, or third-party vendors
  • Perform workarounds identified by internal, LEVEL 3 team or third-party vendors
  • Identify changes to infrastructure required for incident resolution
  • Notify LEVEL 3 Application Management team(s) of any hardware change that may impact the applications running on the network
  • Storage Area Network (SAN) administration and system support
  • Perform System change to deploy new software releases
  • Notify Service Desk upon completion of any Change or resolution of any incident

ServiceTec is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.

Other Information

Apply online:
Click here to apply

30th May 2019

1 Airport Dr, Oakland, CA 94621, CA 94621, US

Employment type:
Full time

IT Services


Hiring organization: