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Network Support Specialist

Oakland International Airport - Full Time

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ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Physically located onsite at Oakland International Airport, the Network Support Specialist will monitor, update, patch, resolve incidents, back-up, investigate issues, and seek solutions, on the Port of Oakland network. The Network Support Special will work Monday through Friday 8 am – 5 pm and will be available on call to respond to critical issues 24/7/365 days of the year. This person will report directly to the ServiceTec OAK Site Manager. However, this role may take day-to-day direction from the Aviation IT Manager. There may be some travel involved visiting other ServiceTec site locations and there may be a requirement to upgrade skills via training opportunities.

This role will include but is not limited to the following:

All onsite activities such as trouble shooting, diagnostic, restoration and other network activities required in order to restore a service application to a full operational mode. Support will also include Software administration and distribution of:

    • Operating system updates, e.g. security patches;
    • Antivirus updates;
    • Platform software updates;
    • Launch application updates;
    • Certified airline application updates
    • Perform Network Incident resolution or identifies problems where root cause is unknown;
    • Escalate problems internal, LEVEL 3 team, or third party vendors;
    • Perform workarounds identified by internal, LEVEL 3 team, or third party vendors;
    • Identify changes to infrastructure required for incident resolution;
    • Notify LEVEL 3 Application Management team(s) of any hardware change that may impact the applications running on the network;
    • Storage Area Network (SAN) administration and system support
    • Perform System change to deploy new software releases;
    • Notify Service Desk upon completion of any Change or resolution of any incident.


    Ensure all Network Changes follow the Change Management procedure and are logged.

    • Ensure all site documentation is created, updated, followed, and stored in accordance to ISO9001:2008 Quality management System guidelines.
    • Contribute to monthly customer reports on the health of the network, changes implemented, and operations issues/highlights.
    • Continuously improve support processes through effective logging, notification, escalation and tracking to resolution all problems relating to all systems.
    • Coordinate all corrective and preventive maintenance, quarterly maintenance, daily and out-of-hours work with Site Management to ensure all appropriate support levels are maintained.
    • Monitor and maintain daily backups of system files and data as directed by the Port of Oakland Aviation IT Manager and Site Management.
    • Monitor all Network Systems daily to ensure continued 24/7 operations of such systems.
    • Ensure de-installation, installation, configurations, of all system hardware and software is performed as needed to maintain continued operation.
    • Perform necessary database administration tasks as needed to maintain continued operation of all systems.
    • Maintain educational requirements.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

13th March 2018

1 Airport Dr, , Oakland, CA, 94621, US

Employment type:
Full time


Hiring organization: