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World Class Support for IT Systems at Airports

Network Support Specialist

Oakland International Airport - Full Time

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ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Physically located onsite at Oakland International Airport, the Network Support Specialist will monitor, update, patch, resolve incidents, back-up, investigate issues, and seek solutions, on the Port of Oakland network. The Network Support Special will work Monday through Friday 8 am – 5 pm and will be available on call to respond to critical issues 24/7/365 days of the year. This person will report directly to the ServiceTec OAK Site Manager. However, this role may take day-to-day direction from the Aviation IT Manager. There may be some travel involved visiting other ServiceTec site locations and there may be a requirement to upgrade skills via training opportunities.

This role will include but is not limited to the following:

All onsite activities such as trouble shooting, diagnostic, restoration and other network activities required in order to restore a service application to a full operational mode. Support will also include Software administration and distribution of:

  • Operating system updates, e.g. security patches;
  • Antivirus updates;
  • Platform software updates;
  • Launch application updates;
  • Certified airline application updates
  • Perform Network Incident resolution or identifies problems where root cause is unknown;
  • Escalate problems internal, LEVEL 3 team, or third party vendors;
  • Perform workarounds identified by internal, LEVEL 3 team, or third party vendors;
  • Identify changes to infrastructure required for incident resolution;
  • Notify LEVEL 3 Application Management team(s) of any hardware change that may impact the applications running on the network;
  • Storage Area Network (SAN) administration and system support
  • Perform System change to deploy new software releases;
  • Notify Service Desk upon completion of any Change or resolution of any incident

Should this opportunity be of interest to you, please send your Resume and Cover letter to: recruitment@servicetec.com

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

5th July 2018

1 Airport Dr, Oakland, CA, 94621, US


Hiring organization: