We Safeguard Your Reputation
& Protect Your Revenue

World Class Support for IT Systems at Airports

Jr. IT Systems Specialist

Orlando International Airport (M - Full Time


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

ServiceTec International, the world’s leading provider of Managed IT Services, is currently seeking applicants for a Jr. IT Systems Specialist in Orlando, FL. The individual selected for this role will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Provide support during regularly scheduled hours as part of the 24x7 Rotational coverage.


Education

  • High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred
  • CompTIA A+, Network+
  • MCP (Microsoft Certified Professional)
  • Additional IT certifications that distinguishes skill set on security, Cisco, VMware



Responsibilities

  • Client Interaction: regularly interact with GOAA customers
  • Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software
  • Documentation and reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format
  • Track all issues. Jr. IT Systems Specialist must carefully track and comment all issues and resolution in detail within Service Now
  • Troubleshoot problems that impacts the IT services. Jr. IT Systems Specialist works to triage or troubleshoot the problem if possible
  • Responsible for the timely completion of assigned incidents and tasks
  • Experience of managing, supporting and deploying network infrastructures
  • Ability to diagnose server or network alerts, events or issue
  • Understanding of common information architecture frameworks
  • Good oral and written communication skills
  • Ability to work a flexible schedule
  • Receive user Service Desk calls, document user’s requests, and provide telephone assistance for troubleshooting, installation and configuration of the Authority’s computers and software
  • Provide first level VoIP and Mobile device support
  • Provide first line support; escalates more complex problems to a second level resource
  • Working knowledge of virtualization technologies – VMware ESX, Hyper-V, storage devices
  • Produce training material as needed
  • Assign users and computers to proper groups in Active Directory
  • Perform other duties as required

Skills

Personal Attributes:

  • Demonstrated interpersonal and communication skills
  • Ability to prioritize and execute tasks on time
  • Self-motivated and self-directed
  • Keen attention to detail
  • Able to work successfully in a collaborative team environment
  • Strong customer service orientation
  • Friendly and personable


Physical Attributes

  • Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
  • Ability to negotiate security checkpoints and screening x/ray access points without assistance
  • Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment)
  • Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided
  • Ability to drive standard vehicles without any requirement for modified controls.

Experience

  • Client Interaction: regularly interact with GOAA customers
  • Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software
  • Documentation and reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format
  • Track all issues. Jr. IT Systems Specialist must carefully track and comment all issues and resolution in detail within Service Now
  • Troubleshoot problems that impacts the IT services. Jr. IT Systems Specialist works to triage or troubleshoot the problem if possible
  • Responsible for the timely completion of assigned incidents and tasks
  • Experience of managing, supporting and deploying network infrastructures
  • Ability to diagnose server or network alerts, events or issue
  • Understanding of common information architecture frameworks

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

Posted:
31st May 2019

Location:
1 Jeff Fuqua Blvd, Orlando, FL , 32827, US

Employment type:
Full time

Industry:
IT Services

Categories:

Hiring organization:
ServiceTec