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World Class Support for IT Systems at Airports

IT Team Lead

Victoria, BC - Full Time


Join Our Team

ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

Responsible for the Company’s airport day-to-day IT support activities at a local Airport in meeting its contractual commitments as defined in the Statement of Work. Lead a team of technicians in delivering a contract complaint and customer satisfying solution to onsite technology support systems.

This is a full-time, salaried position with company benefits. The Team Lead will work a 40hr work week. The typical work week will be Monday to Friday 8 AM - 5:30 PM but you will be expected to work additional hours to accomplish your tasks, including on-call or by covering shifts of team members either on schedule vacation or any absences.


Education

5+ years IT Service Delivery experience with the following items:

  • Experience in leading and coaching staff for success
  • Experience in staff performance management
  • Successful customer contract compliance
  • Servers, certifications advantageous
  • Firewalls, certifications advantageous
  • Virtual Server Technology
  • Storage Appliances, Resource Mgmt., Patch Mgmt
  • Windows Backup and Recovery Technology
  • Knowledge of relevant applications such as MS Exchange, Active Directory, MS Office Suite
  • Proven experience with LAN/WAN equipment and networks
  • Enterprise Antivirus mgmt., infection mgmt., Cyber security intrusion detection
  • Experience of all above within site-based customer service environment.
  • Demonstrate a focus on customer service
  • Experience in leading staff and maintenance of staff records (vacation time, sickness absence, etc.)
  • VOIP System Administration
  • Access Control and CCTV Systems
  • Strong problem resolution skill-set
  • Experience of all above within site-based customer service environment

Certifications that are advantageous: A+, N+, Server+, CCNA, Microsoft, Linux.


Qualifications



Skills

  • Ability to lead staff and coach them for success, manage a shift schedule, and have correction discussion when required
  • Comfortable in interviewing potential candidates and make recommendations when required
  • Ability to stand / walk unaided
  • Ability to lift 50 pounds

ServiceTec is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.


Other Information

Apply online:
Click here to apply

Posted:
10th June 2019

Employment type:
Full time

Industry:
IT Services

Categories:

Hiring organization:
ServiceTec