IT Support Technician

London Heathrow Airport - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Position Title: IT Support Technician

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an IT Support Technician to join our team at London Heathrow Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

Love IT but don't want to sit at a desk all day? Then this position could be for you!

About Us: 

ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.

We consistently recognize those employees who go "above and beyond.”

About this position:

In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include;

  • 1st line deskside support of users on site at Heathrow Airport.
  • Windows 7 desktop PC support.
  • Printer support & preventative Maintenance.
  • Configuring and installing new PC’s.

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC’s and printer hardware is a requirement. Qualifications are desirable but not essential.

Job requirements:

  • Ability to work effectively and efficiently as a member of the team.
  • Ability to remain calm under pressure.
  • Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
  • Full UK manual driving license or currently actively having driving lessons.
  • Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

Please ensure you are happy with the working shift hours below before applying;

  • 6 on, 4 off rotating shift pattern covering the hours between 04:00 and 23:00 (start times will vary) and will also include some weekends, bank holidays and possible night shifts for Project Work.

ServiceTec also offers a comprehensive package of benefits including 29 days annual leave, 4X base salary life assurance and a qualifying workplace Pension Scheme in-line with government legislation.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply online:
Click here to apply

7th January 2022

The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW, GB

Employment type:
Full time

Hiring organization: