IT Service Delivery Manager

Minneapolis-St Paul Airport MSP - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Minneapolis Saint-Paul International Airport (MSP) is one of the most valuable economic generators in the region. MSP is also an award-winning airport, handling 38m passengers per year across two terminals. The airport is currently undergoing plenty of change as the airport operator reimagines the entire MSP experience. Every step of the passenger journey is poised for improvement, including parking, check-in, dining, shopping, passenger amenities and baggage claim. Passengers will enjoy new restaurants and retail stores, thoughtfully designed restrooms, more on-site parking and an overall smoother visit.

ServiceTec is proud to have been a part of the team supporting the passenger journey through MSP since 2005 and the services we provide form an integral part of these improvements. An opportunity has arisen within our onsite team for an IT Service Delivery Manager, reporting to ServiceTec’s IT Service Director, who is also based at MSP. ServiceTec’s scope of work covers all aspects of IT within the airport’s operations; including public safety, corporate offices, common use, displays and onsite dedicated service desk. In addition, our responsibilities extend to the 6 reliever airports located in the vicinity of MSP.

To be successful in this role the applicant needs to have:

  • Comprehensive understanding of incident management within a mission-critical environment.
  • Knowledge of ITIL, principles of best practice and CSI.
  • Understanding of the Service Desk function, including the need for standard responses to specific types of call.
  • Ability to write and update standard processes.
  • Ability to create and recommend reporting metrics and KPIs.
  • Understanding of root cause analysis
  • Supervisory/managerial experience of a team working to a shift pattern
  • Ability to obtain, and retain an airport security badge

A detailed job description is available on request.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply online:
Click here to apply

2nd January 2020

7150 Humphrey Drive, Minnesota, MN, 55450, US

Employment type:
Full time

IT Services

Hiring organization: