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World Class Support for IT Systems at Airports

Customer Service Engineer

Manchester Airport - Full Time

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ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Our Company is currently recruiting for a Customer Service Engineer on a Fixed-Term contract until 31st March 2019 (and reviewable thereafter) to work alongside our team at Manchester Airport.

In this role you will be supporting mission critical systems together with a wide variety of equipment including Common Use Systems, Airline and Ground Handler desktop and check-in systems, and Airline Self Service kiosks.

Individuals must therefore have a technical mind and technical knowledge and have had first class experience of dealing with a variety of customers in a fast paced and pressurised environment.

Candidates are required to meet the following criteria:-

  • Must have a good proven technical knowledge of PC/Printer Hardware and Software.
  • Must have previous Customer Service experience, ideally in an I.T or hardware support role.
  • Must have a Full UK manual driving licence for driving airside and access to your own transport/24hr public transport to Manchester Airport.

The ideal candidate for this position will have an A+ or equivalent certification. Additional college and/or technical training is also advantageous.

Please ensure you are happy with the working shift hours below before applying;

  • 6 on, 4 off rotating shift pattern covering the hours between 03:00 and 23:00 (start times will vary) and will also include some weekends, bank holidays and possible night shifts for Project Work. There will also be an element of overnight on call working on a rota basis (for which on call payments are made).

ServiceTec also offers a comprehensive package of benefits including pro-rata of 21 days annual leave (plus pro-rata of an additional 8 days annual leave to cover 8 public/bank holidays, regardless of whether they are worked or not), 4X base salary life assurance, a qualifying workplace Pension Scheme in-line with government legislation and a free Employee Advice line.

Offers of employment will be dependent on passing a 6 month probationary period and be subject to satisfactory Aviation Security Clearance (including Criminal Record Checks and 5 year referencing check) in order to obtain your Airside pass. All applicants will be required to undergo an Airside Driver Medical (including Drug and Alcohol testing) and an Airside Driving test.

Please apply now by sending your CV and salary expectations to recruitment@servicetec.com for immediate consideration.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

22nd May 2018

Manchester , MAN, Manchester, M90 1QX, GB

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