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World Class Support for IT Systems at Airports

Customer Service Representative

Letchworth Garden City - Full Time

Join Our Team

ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


We are currently recruiting for a Customer Service Representative to join our friendly team for an immediate start.

The job is based at our UK Headquarters in the centre of Letchworth Garden City, in a historic building with excellent facilities. You will be part of our small Customer Service Desk team providing telephone support to Airport and Airline customers, allocating work to our engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.

This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within customer service, administrative, retail or call centre environment. IT literacy is essential (Windows & Microsoft Office), however, training for specific IT skills/tasks will be provided.

Working hours:

You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current shift pattern consists of 4 days on and 2 days off, consisting of 2 days starting at 5am, 2 days starting at 11am and 2 days off, this continues throughout the year and is subject to change depending on business requirements.

Specific Requirements:

Due to the nature of the role offers of employment will be dependent on passing a 6-month probationary period and an employment/educational referencing check.

Please note that candidates will require their own transport or live within walking distance of the Spirella Building as there is no public transport available for the 5 am shift start.

Salary & Benefits

• Starting salary of £17,500 per annum, increasing to £18,600 after 6-month probationary period. • 4 x basic salary life assurance • Overtime • 29 days annual leave • Company Pension • Employee assistance programme

ServiceTec is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.

Other Information

Apply online:
Click here to apply

5th August 2019

The Spirella Building , Letchworth Garden City, Hertfordshire, SG6 4ET, GB

Employment type:
Full time

IT Services


Hiring organization: