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World Class Support for IT Systems at Airports

Customer Service Engineer

London Heathrow Airport - Part Time - Nights

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


ServiceTec currently has an immediate opening for a Part Time Customer Service Engineer to work nights alongside our team at the UK’s busiest airport, London Heathrow.

This position is for a zero hour contract covering an average of 15 to 20 hours per week between the hours of 22:00 to 03:00 (to include public/bank holidays and some weekends). You will be supporting and performing preventative maintenance on mission critical systems together with a wide variety of equipment including common use systems, airline and ground Hhandler desktop and check-in systems, and airline self-service kiosks.

Individuals will need to have a technical aptitude however training will be provided for any specific technical skills required for the position. You will ideally have had experience dealing with a variety of customers in a fast paced and pressurised environment.


  • A flexible approach to working hours is essential as this position. Candidates will need to be able to work the occasional daytime shifts to cover for staff absences
  • Must have a technical aptitude/interest in I.T. although training will be provided
  • Previous Customer Service experience, ideally in a customer facing role
  • Access to your own transport/24hr public transport to Heathrow Airport
  • Additional college and/or technical training is an advantage.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

15th November 2018

Employment type:
Part time


Hiring organization: