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World Class Support for IT Systems at Airports

Customer Service Engineer

London Heathrow Airport - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


We are currently looking for a Customer Service Engineer to join our existing team working at London Heathrow, the UK's busiest and most exciting airport.

In this role you will be providing first-line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include;

  • First-line deskside support of users on site at Heathrow Airport.
  • Windows 7 desktop PC support.
  • Printer support & preventative maintenance.
  • Configuring and installing new PCs.

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PCs and printer hardware is a requirement. Qualifications are desirable but not essential.

Please ensure you are happy with the working shift hours below before applying;

  • 6 on/4 off rotating shift pattern covering the hours between 04:00 and 23:00 (start times will vary) and will also include some weekends, bank holidays and possible night shifts for project work.


  • Ability to work effectively and efficiently as a member of the team.
  • Ability to remain calm under pressure.
  • Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
  • Full UK manual driving licence or currently actively having driving lessons.
  • Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

22nd October 2018

Employment type:
Full time



Hiring organization: