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World Class Support for IT Systems at Airports

Customer Service Engineer

Manchester Airport, UK (MAN) - Full Time


Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Overview

ServiceTec International Inc. specialises exclusively in the provision of Managed IT Services to the world’s airport and airline industries and have been doing so since 1989. We operate globally with headquarters in the UK and the USA and offices in Canada, Germany and The Netherlands. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission-critical systems. For further information please visit www.servicetec.com.

Our Company currently has an immediate opening for a Customer Service/IT Engineer to work alongside our team at Manchester Airport. In this role, you will be supporting mission-critical systems together with a wide variety of equipment including Common Use Systems, Airline and Ground Handler Desktop and check-in systems, and Airline Self Service kiosks.

Individuals must, therefore, have a technical mind and technical knowledge and have first-class experience of dealing with a variety of customers in a fast-paced and pressurised environment.


Education

The ideal candidate for this position will have an A+ or equivalent certification. Additional college and/or technical training is also advantageous.


Experience

Candidates are required to meet the following criteria:

• Must have good and proven technical knowledge of PC/Printer Hardware and Software.

• Previous Customer Service experience, ideally in an IT or hardware support role.

• Full UK manual driving license for driving airside and access to your own transport/24hr public transport to Manchester Airport.

Please ensure you are happy with the working shift hours below before applying:


• Six on, four off rotating shift pattern covering the hours between 03:00 and 23:00 (start times will vary) and will also include some weekends, bank holidays and possible night shifts for Project Work. There will also be an element of overnight on call working on a rota basis (for which on call payments are made).


ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.


Other Information

Apply to:
recruitment@servicetec.com with CV/resume and cover letter

Posted:
5th February 2019

Location:
Room 33, Level 7, Terminal 1, Manchester Airport, Manchester, Greater Manchester , M90 1QX, GB

Employment type:
Full time

Categories:

Hiring organization:
ServiceTec