We Safeguard Your Reputation
& Protect Your Revenue

World Class Support for IT Systems at Airports

Customer Service Engineer

Manchester Airport, UK (MAN) - Full Time

Join Our Team

ServiceTec International Services Inc. (SASI) specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Japan. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.


Our company has an immediate opening for an IT Support Technician/Customer Service Engineer to work alongside our team at Manchester Airport. In this role, you will support mission-critical systems together with a wide variety of equipment including Common Use Systems, Airline and Ground Handler desktop and check-in systems, and Airline Self Service kiosks.

Individuals must, therefore, have a technical mind and technical knowledge, and have had first class experience of dealing with a variety of customers in a fast-paced and pressurised environment.

Please ensure you are happy with the working shift hours below before applying :

Five on, four off rotating shift pattern covering the hours between 03:00 and 23:00 (start times will vary) and will also include some weekends, bank holidays and possible night shifts for project work. There will also be an element of overnight on-call working on a rota basis (for which on-call payments are made).


The ideal candidate for this position will have an A+ or equivalent certification. Additional college and/or technical training is also advantageous.


In this role, you will be supporting mission-critical systems together with a wide variety of equipment including Common Use Systems, Airline and Ground Handler desktop and check-in systems, and Airline Self Service kiosks.


Candidates are required to meet the following criteria:

  • Must have a good proven technical knowledge of PC/printer hardware and software
  • Previous customer service experience, ideally in an IT or hardware support role
  • Full UK manual driving license for driving airside and access to your own transport/24hr public transport to Manchester Airport
  • Experience working as part of a team and also able to work proactively using your own initiative

Salary & Benefits

ServiceTec offers a comprehensive package of benefits including 21 days annual leave (plus an additional eight days annual leave to cover eight public/bank holidays, regardless of whether they are worked or not), 4X base salary life assurance, a qualifying workplace pension scheme in-line with government legislation and a free employee advice line.

ServiceTec Airport International Services Ltd is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, colour, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Other Information

Apply online:
Click here to apply

18th June 2019

Employment type:
Full time

IT Services


Hiring organization: